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"Restorative Justice in Higher Education: an Analysis of Challenges, Strategies, and Achievements Using Normalization Process Theory"—This is practitioner-focused research on the pitfalls and successes of implementing RP in higher education.
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The Five Dysfunctions of a Team by Lencioni
I can’t believe I’m recommending a business parable, but here I am. This book (especially the second half) provides measurable ways to improve your team’s conflict management strategies.
How to Move Up the Administrative Ranks, Chronicle of Higher Education
Among Villaincourt’s other recommendations are strategies for becoming more comfortable with conflict.
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The Spirit Catches You and You Fall Down
Focused on the field of cross-cultural medicine, this gripping true story illustrates the need for interculturally competent care.
Focused on business and management, this book offers practical skills for navigating cultural conflict in workplaces.
Culture, Communication, and Conflict
While an older book, this text includes essays by several foundational thinkers in the field.
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The OG: Thomas-Kilmann Conflict Styles Inventory
Pretty much every conflict styles quiz you find online draws on this original version. Cost associated.
USIP Conflict Styles Assessment
This assessment used to be web-based, but the current (12/2025) federal administration has removed that. This links to a PDF in my Google Drive. I like the broad relatability of this model, but I don’t think “problem-solver” is a fair substitute for TKI’s “collaborating.”
The Intercultural Conflict Style Inventory
This alternative claims to be more inclusive of non-Western styles of conflict. I think this framework is useful, but I’ve yet to see research to back the claims.
UC Boulder Qualtrics College Student Focused Assessment
This is a fun model, highly relatable for college student conflicts.
UNF: College Student Focused Assessment
This is more professionalized content, still focused on the conflict needs of college students.
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Still curating . . .